Why do I still receive reminders after I’ve booked?

The system has to associate a booking with a particular official travel day, and if you’re travelling early or late and you pick the date using the “Any date not shown above” button, you need to tell the system an “in lieu of” travel day to allow it to make the association. The video below […]

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Coach selection

If I-GTM identifies a school coach that it thinks will get you to (or closer to) your destination, or if will help with your journey, it will automatically offer it. Video walk-through of the coach screen. Description of the coach page You may simply select the offered coach by clicking the “Select Transport” button, or […]

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Arriving a day or more early into UK – recording travel

When a student either arrives early into the UK from overseas, or has a flight out of the country a day or more after term ends, you need to record where they will be during the period in between school and departure from the UK. This requires two separate bookings. Arriving a day or more […]

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Taxi prices

The cost of all taxis booked through I-GTM is added to the school bill, removing the need for your child to provide cash or a credit/debit card payment. If you don’t express a preference for a particular school taxi supplier, the booking will be allocated amongst the school’s roster of regular suppliers and you will […]

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Glossary of terms – Taxis

Fare Status Estimated: The system calculates fares using geo-location and a standard rate of £2.21 per mile. This estimate provides a fully inclusive fare per passenger based on the calculated mileage. Fare Status Quoted: This is the fare provided by the taxi company, inclusive of all system-related costs. The quoted fare, displayed per passenger, includes […]

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Get Me There

What is ‘Get Me There’? Instead of fixing a school coach time, ‘Get Me There’ allows parents to request school transport which will then be optimised to take the maximum number of students with the minimum wait times. This will be via coach, minibus or taxi. Because flight schedules change and students can’t always arrive […]

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Booking a taxi

This video shows you how to book a taxi through I-GTM and talks through the various parameters and options. A detailed description of how taxi bookings work If the school has one approved supplier, the job will be sent to this supplier by default. The charge for the taxi will be added to your school […]

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Booking on a date not shown in the list

If you are travelling on a date other than the official school arrival and departure dates shown in the list, you can pick the date from a calendar. Scroll to the bottom of the list of dates and click the button “Any date not shown above”. This brings up a calendar allowing you to pick […]

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Can I edit a booking?

It is only possible to change the pickup time of a taxi. In all other cases, the booking must be cancelled and re-entered. Please see https://help.i-gtm.com/cancelling-a-booking/ for help. Why? I-GTM makes extensive use of external data through API’s connected to, among others, flight databases, train timetables and address look-ups. The majority of bookings taken by […]

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